OneTimeLink

Refund & Billing

Refund Policy

We stand behind our service with a fair and transparent refund policy.

Last updated: January 24, 2025

14-Day Window

Full refund within 14 days of purchase

Easy Process

Simple email request process

Fast Processing

Refunds processed within 5-7 business days

14-Day Money-Back Guarantee

We're confident you'll love OneTimeLink, which is why we offer a 14-day money-back guarantee on all premium subscriptions.

✅ What's Covered

  • All premium subscription plans
  • Annual and monthly subscriptions
  • Upgrades from free to premium accounts
  • Full refund of subscription fees

If you're not completely satisfied with OneTimeLink within 14 days of your subscription purchase, we'll provide a full refund, no questions asked.

How to Request a Refund

Requesting a refund is simple and straightforward:

Step-by-Step Process:

  1. Send an Email: Contact us at otl@icai.kz
  2. Include Details: Provide your account email and subscription information
  3. State Your Request: Simply mention you'd like to request a refund
  4. Get Confirmation: We'll confirm receipt and process your refund

Required Information

To process your refund quickly, please include:

  • Your registered email address
  • Subscription start date (if known)
  • Brief reason for refund (optional but helpful)

Email Template: "Hi, I'd like to request a refund for my OneTimeLink premium subscription. My account email is [your-email@example.com]. Thank you!"

Refund Timeline

Response Time

We respond to refund requests within 24 hours during business days.

Processing Time

Approved refunds are processed within 5-7 business days.

What Happens During Processing

  1. Immediate: Your premium subscription is cancelled
  2. Within 24 hours: We confirm your refund request
  3. 3-5 business days: Refund is initiated with your payment provider
  4. 5-7 business days: Funds appear in your original payment method

Note: The exact timeline may vary depending on your bank or payment provider. International payments may take slightly longer to process.

Refund Eligibility

✅ Eligible for Refund

  • • Subscriptions within 14 days of purchase
  • • Technical issues preventing service use
  • • Billing errors or duplicate charges
  • • Subscription purchased by mistake
  • • Service doesn't meet your needs

❌ Not Eligible for Refund

  • • Subscriptions older than 14 days
  • • Refunds already processed once
  • • Violations of Terms of Service
  • • Free account usage (no payment made)
  • • Partial month refunds after 14 days

Special Circumstances

We may consider refunds outside the 14-day window in exceptional cases:

  • Extended service outages affecting your usage
  • Major feature changes that significantly impact functionality
  • Billing system errors resulting in incorrect charges

Each case is reviewed individually and requires documentation of the issue.

Subscription Cancellation

Different from refunds, you can cancel your subscription at any time:

How to Cancel

  • Log into your OneTimeLink dashboard
  • Navigate to Account Settings → Subscription
  • Click "Cancel Subscription"
  • Confirm your cancellation

After Cancellation

  • You keep premium features until the end of your billing period
  • No future charges will be made
  • Your account reverts to free tier after the paid period ends
  • Your data and links remain secure and accessible

Remember: Cancelling your subscription is different from requesting a refund. Cancellation stops future billing but doesn't refund current charges unless within the 14-day window.

Billing Issues

Common Billing Problems

  • Duplicate Charges: Full refund of duplicate payments
  • Failed Payments: No charge if service was not provided
  • Currency Conversion: Refunds in original payment currency
  • Payment Method Changes: Contact us for assistance

Disputed Charges

If you see an unexpected charge:

  1. Contact us first at otl@icai.kz
  2. We'll investigate and resolve the issue quickly
  3. Most billing issues are resolved within 24 hours
  4. If needed, we'll process a refund immediately

Please contact us before disputing charges with your bank. We can often resolve issues faster than the formal dispute process, and it helps us improve our service.

Free Account Users

OneTimeLink offers a generous free tier with no payment required:

  • No credit card required for free accounts
  • All core security features included
  • No hidden fees or surprise charges
  • Upgrade to premium only when you're ready

Try Before You Buy: We encourage trying our free tier first to ensure OneTimeLink meets your needs before upgrading to premium.

Contact Information

For refund requests, billing questions, or any payment-related issues:

Email Support

Email: otl@icai.kz

Subject line: "Refund Request" for fastest processing

Response Time:
Within 24 hours (weekdays)
Processing Time:
5-7 business days for refunds

We're Here to Help

Our goal is your satisfaction. If you're experiencing any issues with our service or billing, please reach out. We're committed to resolving problems quickly and fairly.

Our Commitment

We stand behind OneTimeLink with confidence. Our 14-day money-back guarantee reflects our commitment to providing excellent service and ensuring your complete satisfaction.